I ordered a domain name and paid in advance for 3 years.
After two days I had a re-think and wanted to change the domain name.
As I had know idea how to do that I logged on to ‘chat’ - When it opened a window popped up saying how many minutes I would have to wait (I wanted one minute).
A ‘chat’ representative responded - He listened to my issue and what I wanted. After a short conversation he recommended that I cancel the order, receive a full refund on my payment, and place a new order for the new domain name.
I canceled my initial order and waited, the next day I saw that I’d been refunded in full, the exact amount I’d paid, down to the cent.
The following day I started the process from scratch with my new domain name with complete success and satisfaction.
Anyway, it seems to be working brilliantly - and if I have any problems, I know there’s someone to talk to.